Money Back Guarantee

If you are not entirely satisfied with a standard product (NON CUSTOMISED, PRINTED, OR MADE TO ORDER) purchased from Discount Displays, please call customer services on 020 8664 5660 or email us for a Returns Authorisation Number.

Returns Policy

You can return a product under our 14 day money back guarantee as long as the following conditions apply:

  • The product(s) should be unused, unassembled and in its original packaging.
  • The product(s) should be in a saleable condition.
  • The product(s) must be returned to us within 14 days of the date it was delivered to you.

Digital screen returns: Selected products in our digital screens range are subject to a 14-day change-of-mind returns period and are not covered by the 30-day period described in our Returns Guide. Please contact customer services within 14 days of delivery for a Returns Authorisation Number, or before ordering if you need to confirm whether a particular model is included. Your statutory rights, including those relating to faulty, damaged or misdescribed goods, are unaffected.

Please note: The Returns Authorisation Number is valid up to the 14th day. Goods will not be refunded after this time.

How To Return Goods

To send a product back, please write your Returns Authorisation Number clearly on the outside of the parcel(s) being returned. The address for returns is: Discount Displays, 31-35 Wortley Road, Croydon, Surrey, CR0 3EB

We recommend using a fully insured courier or special delivery to return goods, as proof of delivery may be required. Please take a picture of the product(s) and packaging before returning to document any potential damage in transit.

We cannot accept deliveries that are damaged. If goods are damaged in transit on return, the sender will need to make a claim with the courier service used.

Refund Information

The cost of the product plus VAT will be refunded to you, minus any delivery and credit card charges. Your refund will be issued once the returned items have been received and checked. Please note that this can take up to 10 working days depending on the card company.

This returns policy does not affect your statutory rights.